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Terms & Conditions

Terms & Conditions of Sale.

Please read these terms and conditions carefully as it governs the relationship between you and us, and limits our liability to you. By accepting these terms you are forming a contract with us and agreeing to the terms and conditions that appear below. References to you and your are to you as an individual or company. References to us, our and we are to Ridgid Tools Direct, a division of OAASIS Group Ltd.

1. Your Order

1.1 Each order placed by you with us shall be an offer by you to us to buy products subject to these and the website terms and conditions.

1.2 No order you place shall be deemed to be accepted by us until we have received payment from you and issued confirmation of the order.

1.3 You must ensure that the terms of your order, including the address for delivery, are complete and accurate.

1.4 All quotations and advertisements for products given on this website are given on the basis that no contract for sale shall come into existence between us and you until we have received payment from you and issued acknowledgement of your order. Any quotations or advertisements for products given on this website may be altered or withdrawn by us at any time.

1.5 We shall endeavour to ensure that all orders are met. We do not, however, guarantee the availability of any product at any time. Where a product is temporarily out of stock we will advise you of when we expect to be able to fulfil orders, however this is an estimate only and shall not be binding upon us.

1.6 Sometimes stock may be withdrawn or discontinued. We shall make every effort to update the website at all times, but you understand and acknowledge that we are not liable to you for any failure or delay to fulfil an order due to products being out of stock, withdrawn or discontinued.

1.7 For items that we hold in stock and that have not been specifically made to fulfil your order, can be cancelled or amended, providing that it has not yet entered the despatch process. Once the order has entered the despatch process you would need to return this item to us once delivered to you.

1.8 Upon cancelling/returning your order we reserve the right to charge a 20% restocking fee.

1.9 Special orders (items specifically manufactured to fulfil your order) cannot be cancelled and/or amended once the manufacturing process has started.

2. Delivery

2.1 Delivery of the products shall take place at the delivery address contained in your order.

2.2 Any dates or times specified by us for delivery of the products are intended to be estimates only and time of delivery shall not be of the essence, and shall not be made of the essence by notice.

2.3 Subject to the other provisions contained in these terms and conditions, we shall not be liable for any direct, indirect or consequential loss (all three terms which include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar losses), costs, damages or expenses caused directly or indirectly by any delay in the delivery of the products (even if caused by our negligence).

2.4 If for any reason you or the person at the delivery address refuses to accept delivery of the products, all risk in the products shall pass to you and we may, at our discretion, charge for return of the products to us, and a redelivery fee to another address nominated by you.

2.5 The cost of delivery shall be calculated when you place your order with us and payment shall be due at the time of payment for the products.

2.6 The delivery charge of certain large or heavy items bought in quantity may have to incur an extra delivery cost due to size and weight.

2.7 Special instructions with your order; instructing your parcel to be left at a nominated location (e.g. garage, shed, behind bin) or with neighbour, this request is at your own risk, OAASIS GROUP LTD will not accept any responsibility for damage or theft that may occur to any item left unsigned.

3. Price and Payment

3.1 Unless otherwise agreed between you and us, the price for the products shall be the price advertised on the website as published on the date of the order.

3.2 The price for the products shall be excluding VAT and exclude of all fees and charges in relation to packaging, carriage and insurance to the delivery address.

3.3 Payment of the products shall be due in pounds sterling at the time of the order.

3.4 Time of payment shall be of the essence and no payment shall be deemed to be received by us until it has been received in full and cleared funds.

4. Warranties

Ridgid Tools have a lifetime warranty - read more

5. Returns and Refund Policy

5.1 In the event an order is incorrect, it must be notified to us within seven days after delivery.

5.2 In the case of incorrect orders, the products shall be returned to us and we shall redeliver the correct order at our own cost.

5.3 If any products are faulty or defective, they must be returned to us within 14 days of delivery. At our own discretion, we shall replace or repair the products free of charge and redeliver them at our own cost, or shall provide a refund or the price paid by you. In the event of replacement of any products, the products returned to us shall become our property.

5.4 If we elect to refund you rather than provide a replacement or repair for faulty or defective products, or we are unable to replace any faulty or defective product, the products must be returned to us, at our cost, and shall become our property.

5.5 Under the Consumer Protection (Distance Selling) Regulations 2000 act the buyer is entitled, for seven working days from the day after that on which the goods are received by the consumer, to unconditionally return the ordered goods back to Ridgid Tools Direct. The goods must however be in an as new and unused condition in their own original undamaged packaging. The buyer is to return the goods at his/her own expense.

6. Limitation of Liability

6.1 Without prejudice to the other provisions in these terms and conditions, these provisions set out our total financial liability to you.

6.2 All times given for delivery, restocking etc. are estimates only and we shall not be liable for any damages, costs, losses (including without limitation pure economic loss, loss of profit, loss of business, interruptions to business, depletion of goodwill or reputation, and/or loss of commission), claims or liabilities, whether direct, indirect or consequential, incurred by you due to any delay by us, including if such delay was caused by our negligence.

6.3 Without prejudice to the other provisions of this agreement, our total liability in contract, tort (including negligence or breach of statutory duty) misrepresentation, restitution or otherwise, arising in the performance or contemplated performance of this Agreement shall be limited to the price of the products in any single order.

6.4 To the fullest extent permitted by law, Ridgid Tools Direct is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Ridgid Tools Direct does not represent or warrant that the information accessible via this web site is accurate, complete or current.

7. Waiver

7.1 If you breach any provision of these terms and conditions or the terms of use of the website and we ignore this, we shall still be entitled to use our rights and remedies at a later date or in any other situation where you breach any provision of these terms and conditions.

8. Business Terms

8.1 Prices stated on this site are exclusive of VAT (currently 20%).

8.2 Payment accepted by credit/debit card and PayPal. All goods remain property of Ridgid Tools Direct a division of OAASIS Group Ltd until paid for in full. Prices and specifications subject to change without notice.

9. General Disclaimer

9.1 We do our best to ensure the information on this website is accurate & helpful at all times.

9.2 However, we cannot guarantee the accuracy of that information and cannot be held liable for any use or reliance you may make of or put on it.

10. Privacy

10.1 All information you provide to us shall be used in accordance with our privacy policy.

10.2 You acknowledge you have read & agree to be bound by the terms of our privacy policy.


11.1 We reserve the right to unilaterally vary these terms and conditions from time to time. You should check and read the terms and conditions for any updates and/or amendments before placing any order with us. If you do not agree to any of the terms and conditions at any time you should not place any order with us.

12. Third Party Rights

12.1 We and you do not intend that any provision in the Terms and conditions shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not party to these terms and conditions.

13. Governing Law and Jurisdiction

13.1 We shall endeavour to resolve any disagreements between us and you quickly and efficiently. The agreement between you and us shall be governed by the laws of England and Wales we shall both submit to the exclusive jurisdiction of the courts of England and Wales.

14.1 No part of any Ridgid Tools Direct or OAASIS Group Ltd publications may be reproduced or transmitted in any form or by any means without the written permission.


Registered No: 07271834
A Division of OAASIS Group Ltd.